A Mykonos luxury villas booking is initially made between the signatory (the client) representing its party AND the villa booking agent and service provider The Ace VIP (the booking agent) representing the property owner.
Each Mykonos luxury villa booking is subject to the following booking conditions:
BOOKING DEPOSIT
A deposit of 30-50% of the total rental cost outlined in the e-booking form and contract must be paid by you in order to secure the property. No obligation from the property owner nor us will exist until we have received this amount in full and the e-booking form and contract are duly filled by you. Should you later cancel, cancellation charges are applicable in accordance with paragraph 3.
PAYMENT OF THE BALANCE
The payment of the balance must be paid at least ten (10) weeks before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the Mykonos luxury villa booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within ten (10) weeks of arrival date, the client will be required to pay the full cost (100%) of the rental upon signing.
CANCELLATION BY YOU
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:
CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the Mykonos luxury villas booking and refund in full the amount paid to us for the property, but we will not be liable for any other cancellation charges for travel arrangements for you and/or your party.
MINIMUM LETTING PERIOD
For most properties the minimum stay is 1 week during high & peak season and 1 week during low season. Exceptions may be allowed depending on the property and availability. Surcharges may apply.
NUMBER OF GUESTS
Only the maximum number of guests outlined in the e-booking form and contract may use and reside at the property anytime (the party). Should the property owner key-holder find more persons than those stated, he will be entitled to ask you and your party to pay extra otherwise you must vacate the property on behalf of the property owner and cancel the booking overall, with 100% penalty of the holiday rental costs paid to us.
INSURANCE
It is a condition of Mykonos luxury villas booking that your party is covered by comprehensive travel insurance including coverage against trip cancellation and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this. Your payment of the booking deposit and/or the payment of the balance to us confirm that you are covered by such insurance and no claims will be made against us.
ARRIVAL AND DEPARTURE TIME
Check-in time is from 2PM or 3PM, depending on the property. Check-out time is at 11AM the latest. In case of flight delays or inconvenience while travelling, you should contact us at the earliest. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance.
SECURITY DEPOSITS
A security deposit is payable as stated in your e-booking form and contract, either altogether with the payment of the balance or at the time of check-in with cash or credit card. The security deposit is required to cover the cost of any damages to the property or its contents and/or any unpaid bills for extra services or purchases requested during your stay, which were not prepaid by you and/or included in your holiday costs. After any claims (which will be eventually duly documented to you) the residual amount is refundable no later than 3 days from your departure the same way it was paid to us (for bank transfers, you are required to provide us with your full bank details). Failing to pay the security deposit as stated in your e-booking form will prevent you from having access to the property at check-in, with 100% penalty of the holiday rental costs paid to us.
COMPLAINTS
The descriptions of the properties displayed on our website are accurate and made in good faith. However, we decline all responsibility for any modifications made by the property owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems as soon as possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property key-holder, you should contact us immediately. It is impossible for us to help you to claim compensation from the property owner if you do not contact us timely during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge lose all rights to any eventual refund, compensation or rebate.
BEHAVIOR & DAMAGES TO THE PROPERTY
By accepting the terms of the e-booking form you become also responsible for the correct and decent behavior of your party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property owner key-holder or to us (The Ace VIP) and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property and its contents, the property owner or key-holder has the right to ask all guests to vacate the property immediately, with 100% penalty of the holiday rental costs paid to us.
ENTERTAINING AT THE PROPERTY
Entertainment parties and functions involving a larger amount of invitees exceeding the maximum number of guests outlined in the e-booking form are strictly prohibited unless fully approved by the property owner in advance and in writing and notified to us (additional venue fees may apply). Should you make an unauthorized use of the property in such a way, the property owner key-holder has the right to ask all guests to vacate the property immediately, with 100% penalty of the holiday rental costs paid to us. Your security deposit will be fully also forfeited until all applicable claims are fully assessed by the property owner.
GUEST INJURY DISCLAIMER
Neither the owner of the property nor us (The Ace VIP) can be held responsible, for any accident or injuries occurred to all guests during their stay at the property under any circumstances. Please monitor children in the pool area at all times!
CHILDREN POLICIES
Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing any Mykonos luxury villas booking with us.
PETS
Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the property owner.
SWIMMING POOL
The swimming pool will be kept clean and operational by the property staff. Some but not all properties will provide pool towels for guests use. Beach towels are usually not provided.
INCLUDED MAID SERVICE
All our properties include in your holiday costs the maid service, as stated in the e-booking form. The property will be cleaned at the beginning of the rental period, before your arrival and most properties have daily maid service. However, guests should leave the property in acceptable condition at the time of their departure. If the property is not left in acceptable conditions the sum of EUR200 will be deducted from the security deposit paid. Linen & towels change are provided every 3 days (twice weekly) unless stated differently in your e-booking form.
EXTRA MAID SERVICE
Should you require extra maid service, please advise us at the time of booking, so that the charges can be quoted and included into your holiday costs and in your e-booking form. Should you require this extra service while already residing at the property, we cannot guarantee availability at any time but we will do our utmost to satisfy your request. Any quoted charges arranged locally must be paid locally and in advance. Please note that you are not allowed by the property owner to hire third party maid service unless authorized by us (The Ace VIP).
CONCIERGE SERVICES
If you wish to have restaurant, beach and club reservations, a daily fee is payable locally in advance.
PRIVATE CHEF SERVICE
Most of our properties do not include cook service in your holiday costs, unless specified otherwise in your e-booking form. Should you require a private chef or a caterer, please advise us at the time of booking, so that the charges can be quoted and included into your holiday costs and in your e-booking form.
EXTRA LOCAL SERVICES
Should you require any extra services while already residing at the property, please contact us. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. Any quoted charges arranged locally must be paid locally and in advance.
WATER AND ELECTRICITY
Please note that properties located in Mykonos may have severe problems of drought and water shortages. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
PHOTOGRAPHY
Photographs or videos taken at the property cannot be used or sold for profit or commercial activities without written authorization from us (The Ace VIP) and from the property owner.
SMOKING
Indoor smoking is strictly prohibited in all our properties. Should you or a member of your party do not comply with this rule, or should any upholstery be found damaged by smoking anywhere, we reserve the right to charge a minimum fee of EUR350 for cleaning the environment and/or replace its contents.
VALUABLES
Valuables left at the property are at the clients’ risks. Neither us (The Ace VIP) nor the property owner and the property staff, can be held responsible for their loss, misplacement or robbery at any time. Should you require static security officers to guard your property and belongings, please contact us.
LAW & JURISDICTION
Any dispute or claim arising out of or in connection with your holiday rental booking with us shall be governed by and construed in accordance with the law of Greece and the European Union.
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